Shipping & Delivery Policy

At Magnates, we are committed to delivering your order quickly, securely, and with care.

Shipping Area

We currently only ship within Hong Kong SAR.
We do not offer international shipping at this time. Stay tuned for future updates as we expand.

Shipping Time

All orders are processed and delivered within 1–2 business days across Hong Kong.
Please note that delivery times may vary slightly during public holidays or peak periods.

Shipping Fee

Shipping is free on all orders — no minimum spend required.
We believe in keeping things simple and premium from start to finish.

Delivery Partner

We work with trusted local couriers to ensure safe, fast, and trackable delivery.

Order Tracking

You will receive a tracking link via email once your order is dispatched, so you can follow its journey.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery at magnates.contact@gmail.com. We’ll assist you right away.

Incorrect Address

Please double-check your shipping information before placing your order. Magnates is not responsible for failed deliveries due to incorrect or incomplete addresses.